Terms of Service

By accessing or using this website, you agree to use it only for lawful purposes and not for fraudulent, abusive, or harmful activity.

We may limit, suspend, or terminate access to the website or related services if we believe these Terms have been violated or if access creates risk for our users, operations, or compliance obligations.

You must be at least 18 years old to use this website or submit information through our forms. By using the website, you represent that you meet this requirement or are acting with appropriate legal authorization.

Koi Health Solutions provides information about maternal support services, including the Koi Maternal Network, along with inquiry, communication, and support options made available through this website.

Any service descriptions, availability statements, or informational materials on this website may be updated at any time without prior notice.

The content on this website is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Koi Health Solutions does not use this website to provide emergency care, and nothing on this website should be interpreted as replacing your physician, midwife, obstetric provider, or emergency medical services. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.

If you opt in to receive text messages from Koi Health Solutions, you agree to receive SMS communications related to your inquiry, customer support, appointment or service updates, account-related notices, and promotional or marketing messages where permitted by your consent.

Message frequency may vary depending on your interaction with our services and communications.

You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you may receive one final message confirming your opt-out, and then you will no longer receive SMS messages unless you opt in again.

To rejoin after opting out, submit your information again through the website form and provide consent as you did initially.

For help, reply HELP to a text message from us or contact Koi Health Solutions through our website at https://koihealthsolutions.org/.

Message and data rates may apply depending on your mobile carrier and service plan. Carriers are not liable for delayed or undelivered messages.

By submitting a form that includes consent language for text messaging, you agree that Koi Health Solutions may contact you using the phone number you provide for the purposes described at the point of collection.

Consent to receive text messages is not a condition of purchase, and you may withdraw that consent at any time by following the opt-out instructions described in these Terms or in the messages you receive.

If payment functionality is offered through this website or related service flows, you agree to provide current, complete, and accurate billing information and authorize charges to your selected payment method for authorized transactions.

We may refuse or cancel transactions that appear inaccurate, unauthorized, fraudulent, or otherwise inconsistent with our business or compliance requirements.

All website content, branding, graphics, text, layout, and other materials made available on this website are owned by or licensed to Koi Health Solutions and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, or create derivative works from this website content without prior written permission, except as otherwise permitted by law.

This website may reference or link to outside websites, communication platforms, embedded tools, or service providers. Those services operate under their own terms, policies, and practices, and Koi Health Solutions is not responsible for their independent content or operations.

This website and its content are provided on an as-is and as-available basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

We do not guarantee uninterrupted availability, complete accuracy, or error-free performance of the website or communications delivered through integrated systems.

To the fullest extent permitted by law, Koi Health Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill arising out of or related to your use of this website, its communications, or related services.

You agree to indemnify, defend, and hold harmless Koi Health Solutions from claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your violation of these Terms, or your violation of applicable law or the rights of another person.

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect information, including mobile messaging information. By using the website, you acknowledge that you have reviewed that policy.

You agree to use this website and any related messaging features in compliance with applicable law, carrier requirements, and industry standards relating to electronic communications, privacy, and consumer protection.

Koi Health Solutions reserves the right to modify communication practices, messaging programs, website content, or access controls as needed to maintain legal, platform, or carrier compliance.

We may revise these Terms of Service from time to time. Updated terms will be posted on this page with a revised Last Updated date, and your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

These Terms are governed by the applicable laws of the United States, without regard to conflict of law principles, except where a different governing law is required by applicable law.

If you have questions about these Terms of Service, please contact Koi Health Solutions through our website at https://koihealthsolutions.org/.