Privacy Policy

When you use this website, fill out forms, request support, or opt in to receive updates, we may collect personal information you choose to provide, including your name, email address, phone number, mailing or billing information, and any other details you submit through our forms.

We may also collect technical and usage information automatically, such as your IP address, browser type, device type, pages viewed, referring source, and general website activity. We use this information to operate the website, improve performance, understand visitor behavior, and maintain security.

We may use cookies and similar technologies to support site functionality, remember preferences, measure traffic, and improve the overall user experience. You can adjust cookie settings through your browser controls.

We use the information we collect to respond to inquiries, provide requested services, communicate with you about the Koi Maternal Network, improve our website and operations, maintain records, prevent fraud, and protect the security of our systems.

If you opt in, we may also use your contact information to send service-related communications, appointment-related information, customer support responses, and marketing or promotional messages consistent with your consent choices.

If you provide your mobile number and expressly opt in, you may receive text messages from Koi Health Solutions related to your inquiry, service updates, customer support, appointment coordination, and promotional or marketing communications.

Message frequency may vary depending on your interactions with us. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us through our website at https://koihealthsolutions.org/.

Message and data rates may apply depending on your mobile carrier and service plan.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except for aggregators and providers of text message services as needed to deliver messaging functionality.

We may rely on service providers to help operate our website, communications, payment processing, analytics, hosting, or customer support functions. These providers may receive access only to the information needed to perform services on our behalf and are expected to protect that information appropriately.

Where messaging or communications infrastructure is used, any access to mobile data is limited to operational purposes necessary to provide the requested service and not for unrelated promotional resale or data brokerage purposes.

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission or storage method can be guaranteed to be completely secure.

You may request access to, correction of, or deletion of personal information we hold about you where applicable. You may also unsubscribe from marketing emails using the unsubscribe link provided in those communications and opt out of text messages by replying STOP.

If you need help with a privacy-related request, you may contact us through the website listed below.

This website may contain links to external websites or embedded services that operate under their own terms and privacy practices. We are not responsible for the content or privacy practices of those outside services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be posted on this page with a revised Last Updated date.

If you have questions about this Privacy Policy or our data practices, please contact Koi Health Solutions through our website at https://koihealthsolutions.org/.